英語(yǔ)技術(shù)支持
面議
應(yīng)屆畢業(yè)生
學(xué)歷不限



- 全勤獎(jiǎng)
- 節(jié)日福利
- 不加班
- 周末雙休
職位描述
該職位還未進(jìn)行加V認(rèn)證,請(qǐng)仔細(xì)了解后再進(jìn)行投遞!
Responsibility:? Working in corporate environment, handling calls/emails/Enterprise Wechats/web tickets.? Escalate problem to respective resolver team with designed ticket routing procedures.? Identify trend of calls/tickets and highlight it to Incident Manager (IM)/L1.5, TL, SDM as appropriate (Outage confirmation)? Ensure Follow up mechanism is in place, target customer’s issue resolution in an optimized manner enhancing Customer Delight? Ensure consistent productivity and quality of service? Meet customers SLAs and individual KPIs? Should manifest flexibility to support operational requirements? Maintain highest level of ethical work standards and be compliant with Organization
工作地點(diǎn)
地址:大連大連


職位發(fā)布者
HR
中國(guó)惠普有限公司

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計(jì)算機(jī)硬件·網(wǎng)絡(luò)設(shè)備
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1000人以上
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中外合資(合資·合作)
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朝陽(yáng)區(qū)建國(guó)路112號(hào)中國(guó)惠普大廈
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