WHO YOU ARE ?You're passionate about users and customers and act to lead a permanent improving a positive shopping experience. ?You've solid understanding of the shopping experience and easy to buying, customer insights, relevant customer relations processes for returns and resolution, tools and working methods. ?You're good Leader with strong communication, negotiation, influencing skills and competent in leading and developing people. A DAY IN YOUR LIFE WITH US ?Drive a customer-focused culture throughout the store and secure an overall inspiring shopping experience where it is always for customers easy to shop. ?Influence the store team with customer insights that will allow it to base business decisions on customer expectations. ?Responsible for identifying and removing barriers in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. TOGETHER AS A TEAM ?We as a team work together to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment.