Key
Responsibilities

Complete the end
to end exit process for employee separations, manage updates on workday status,
notify payroll about severance payments, handle cases under CRM interface, fix
and complete escalations and issues related to the exit process on the assigned
country, support the knowledge transfer within the team, update documentation
as required to emulate the actual Exit process.

Required
Qualifications

·
Bachelor degree completed

·
Fluent knowledge of English

·
Previous experience in HR processing
(employee data management preferred).

·
Experience in a shared service center
environment preferred.

·
Demonstrate understanding of HR
processes, procedures, controls, regulations, and compliance requirements.

·
Ability to excel in a team based
environment, demonstrating customer service and teamwork.

·
Experience working through conflict to
reach a successful resolution.

·
Experience with an ERP system required
(HR modules of SAP preferred)

·
Experience with Microsoft tools and
applications required

·
Assure "right to work"
fulfillment. Intake, review,
and validate new hire paperwork for accuracy and completeness

·
Create new employee records and enter
individual data into the (enterprise resource planning) system.

·
Process work schedule changes,
promotions, suspensions, separations, personal data changes, and other
informational updates to employee records.

·
Assure appropriate approvals and
accuracy/completeness of data.

·
Provide requested information regarding
service bridging, employment verifications, and related matters according to
established procedures.

·
Assure that transactions for
union/mandated pay scale employees are processed according to proper policy and
procedure as dictated by the collective bargaining agreement.

·
Manage and monitor daily interfaces to
assure they have run successfully and according to requirements. Review, research, and correct errors
if possible, and work with internal IT or external third party providers if
necessary.

·
Handle more complex and/or confidential
inquiries/requests and assume ownership of transferred/escalated issues from
Coordinators, following established processes.

·
Ensure all company, federal, state,
local, and other applicable compliance requirements are met.

·
May provide guidance to Coordinators,
review work, or approve transactions.

·
Work with the internal Enterprise
Operations team and vendors to identify and correct problems and implement
fixes.

·
Provide support for local documentation
management

·
Review and update of HR services
documentation.

·
Partner with the Service Center
documentation team to organize and facilitate maintenance of documentation
(e.g., Standard Operating Procedures, Work Instructions) to ensure complete,
accurate, and up-to-date depiction of processes.